Refund policy
Returns
If you are not completely satisfied with your product(s) or have changed your mind, you can send back to us within 30 days of your purchase and receive a full refund
To complete your return, send us an email to Contact@JackTheLadStyle.co.uk quoting your order reference number, item(s) you wish to return and reason for return. Then return the item to JTL Products Ltd, PO Box 1602, Northampton, NN7 9DH including a print out of your order confirmation email. Postage will be at your own cost and please make sure you obtain proof of postage.
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item and the status of your refund. Approved refunds will be applied to your credit card or original method of payment, within 7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@JackTheLadStyle.co.uk.
Exchanges
If you need to exchange it for the same item, send us an email at Contact@JackTheLadStyle.co.uk and send your item to: JTL Products Ltd, PO Box 1602, Northampton, NN7 9DH, United Kingdom.
Shipping
To return your product, you should mail your product to: JTL Products Ltd, PO Box 1602, Northampton, NN7 9DH, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item.
If you are not completely satisfied with your product(s) or have changed your mind, you can send back to us within 30 days of your purchase and receive a full refund
To complete your return, send us an email to Contact@JackTheLadStyle.co.uk quoting your order reference number, item(s) you wish to return and reason for return. Then return the item to JTL Products Ltd, PO Box 1602, Northampton, NN7 9DH including a print out of your order confirmation email. Postage will be at your own cost and please make sure you obtain proof of postage.
Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item and the status of your refund. Approved refunds will be applied to your credit card or original method of payment, within 7 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Contact@JackTheLadStyle.co.uk.
Exchanges
If you need to exchange it for the same item, send us an email at Contact@JackTheLadStyle.co.uk and send your item to: JTL Products Ltd, PO Box 1602, Northampton, NN7 9DH, United Kingdom.
Shipping
To return your product, you should mail your product to: JTL Products Ltd, PO Box 1602, Northampton, NN7 9DH, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item.
